Whether engaged in cross-border e-commerce or foreign trade, almost all of them have been cheated by freight forwarding companies, resulting in unsmooth and unpleasant delivery experiences. Even some people encounter foreign unscrupulous freight forwarders, attract customers with low freight rates, and then cheat customers' goods. Finally, money and goods are empty, and there is no way to complain.

The freight forwarding industry is very complex. Only those who have worked for many years know the inside story of the freight forwarding industry. To help you avoid entering the pit and find a reliable and appropriate freight forwarding company to deliver goods smoothly, we introduce the five characteristics of reliable freight forwarding.

Feature 1: Good enterprise strength

Enterprise strength is reflected in two aspects, one is hardware, the other is software. Hardware convenience includes sorting facilities, sorting equipment, warehousing equipment, business outlets, operating equipment, fleet, etc., while software includes logistics management system, customer service system, settlement system, etc.

Good hardware and software are the basis for enterprises to provide logistics services. If the hardware is poor and there is no corresponding sorting equipment or driver team, there is no way to talk about the efficiency and timeliness of cargo operation. If the software is poor and there is no corresponding logistics service system, the operation is troublesome, the communication is difficult, and the quality of logistics ordering, logistics exception handling, and after-sales handling cannot be discussed.

Feature 2: Good market reputation

Market reputation is the evaluation of the enterprise by consumers, just like the evaluation under Taobao products. High quality goods are bound to be highly praised, and reliable enterprises are bound to have a good reputation. We use word of mouth as the standard to consider the reliability of freight forwarding companies, and use the experience of predecessors to remove the thorns for us.

The specific operation is also very simple. Search Baidu through some keywords to see whether the freight forwarding company has a bad history. In addition, you can request the reputation of the freight forwarder through Baidu's reputation.

Feature 3: Professional logistics service team

The importance of the logistics service team cannot be doubted. If the hardware and software in the enterprise strength are the basis of the service, the logistics service team is the core of the service. In the freight forwarding industry, the logistics service team can be divided into six teams: operation, warehouse management, documentary, business, customer service and driver. Some freight forwarding companies may only have four service teams or even only operation and business teams due to their small size.

Only a perfect service team can clearly handle all kinds of goods and efficiently serve customers. Therefore, we need to know not only the professionalism of each logistics service team, but also whether the logistics service team is perfect, to ensure the smooth delivery of our goods.

Feature 4: Perfect after-sales service

After sales service refers to various service activities provided after the sale of goods. Although the freight forwarding industry does not have physical goods, it is also service industry, and perfect after-sales service is essential. This is not only related to their long-term foothold in the industry, but also related to the safety of customers' goods and consumer rights and interests.

At present, few freight forwarding companies cannot provide after-sales service, but still a few freight forwarding companies do not provide after-sales service or short after-sales service. When choosing a freight forwarding company, you must know whether the after-sales service is perfect.

Feature 5: Transparent and reasonable quotation system

A transparent and reasonable quotation is one of the characteristics of reliable freight forwarding. Due to the chaos of the freight forwarding industry, there is no uniform service standard and tariff standard. Many freight forwarding companies will promote and discount to win the support of consumers, but there are also bad freight forwarding companies that attract consumers at low prices. Therefore, we need to look at the quotation of freight forwarders rationally. Reasonable price is not only the basis for the existence of freight forwarders, but also the guarantee of everyone's service quality.

Conclusion

For more information about oceanic air freight forwarding & cargo services, please kindly contact us at any time, we are glad to answer for you. If you want to order in quantity, hope that we will be your best choice.